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WHEN YOU CANT GET RESOLUTION WITH HMRC

HMRC and the Valuation Office (VOA) do not always get things right so don’t be put off from complaining if you have a legitimate concern. Our team of experienced tax accountants will assist and advise you every step of the way if you wish to make a complaint to the Adjudicator or the Ombudsman. If you are planning to make a complaint to the Adjudicator, make sure you have allowed HMRC due time and opportunity to address and resolve the matter themselves. You or your specialist accountant cannot contact the Adjudicator before completing stage one and two of either HMRC or VOA’s respective complaints procedure. If you make a complaint to the Financial Ombudsman, either online or via the phone, about an ongoing dispute or malpractice of an institution, the Ombudsman will conduct an investigation into the matter and attempt to resolve the situation, normally through mediation, or issuing recommendations, either non-binding or binding.

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